Overview
We want you to be satisfied with eCards Photos. This Refund Policy explains when and how you can request a refund for your Card Pack purchase or Business subscription.
7-Day Money-Back Guarantee
New customers are eligible for a full refund within 7 days
If your Card Pack or subscription isn't right for you, just tell us within 7 days. Your refund is reduced by the normal price of any printed cards you have already ordered — those are made to order and posted, so they cannot be returned.
This guarantee applies to:
- First-time Business subscribers and Card Pack buyers only
- Requests made within 7 days of the initial charge
- Refunds are net of any printed cards ordered — including cards included with your plan. Printed card orders are final; see Printed Card Orders below.
Business plans are billed immediately upon subscription, and Card Packs are charged once at purchase. We offer a 7-day money-back guarantee for new customers. If you are not satisfied, contact us within 7 days for a full refund.
Eligible Refund Situations
Beyond the 7-day guarantee, we may issue refunds in the following situations:
Non-Refundable Situations
We generally cannot offer refunds in these situations:
Printed Card Orders
Printed cards are custom-made physical goods. All printed card orders are final: once an order is placed it cannot be cancelled, changed or refunded. This applies equally to cards included with a Business plan — if you later cancel your subscription within the 7-day guarantee, your refund is reduced by the normal price of each printed card you ordered.
If your card arrives damaged, misprinted, or lost in the mail, contact us and we'll reprint it or refund you.
Delivery estimates are not guaranteed, and a card arriving after an occasion is not by itself grounds for a refund. The digital card stays online for the life of eCards Photos regardless.
Cancellation vs. Refund
Cancellation and Refund are different:
Cancellation
Stops future billing. You keep Business access until the end of your current billing period.
Refund
Returns money for a charge. Access to premium features may be revoked immediately upon refund.
To cancel your subscription without requesting a refund, go to your account settings and select "Cancel Subscription."
Business Subscription: Branding After Cancellation
If you cancel or receive a refund for a Business subscription, please note that cards you have already created and sent will continue to display the business branding (logo and contact information) that was embedded at creation time. This branding cannot be retroactively removed from cards that have already been shared or downloaded. New cards created after cancellation will not include business branding.
How to Request a Refund
To request a refund, please email us at:
Include the following information:
Processing Time
Once your refund is approved:
Subscription Pricing Changes
Card Packs are one-time purchases: $1.99 for 1 card, $3.99 for 3 cards, or $9.99 for 10 cards. Business is available at $9.99/month or $7.99/month billed yearly ($95.88/year). If we increase prices, existing subscribers will be notified at least 30 days in advance. You may cancel before the price change takes effect to avoid being charged the new rate.
Contact Us
If you have questions about this Refund Policy, please contact us at:
Email: support@ecardsphotos.com
Location: Ontario, Canada