Refund Policy | eCards Photos

📋 Overview

We want you to be satisfied with eCards Photos. This Refund Policy explains when and how you can request a refund for your Premium or Business subscription.

✅ 7-Day Money-Back Guarantee

New subscribers are eligible for a full refund within 7 days

No questions asked. If your subscription isn't right for you, just let us know.

This guarantee applies to:

✓First-time Premium or Business subscribers only
✓Requests made within 7 days of the initial charge

Both Premium and Business plans are billed immediately upon subscription. We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied, contact us within 7 days for a full refund.

💚 Eligible Refund Situations

Beyond the 7-day guarantee, we may issue refunds in the following situations:

●

Technical issues

If the Service was significantly unavailable or unusable due to our technical problems

●

Duplicate charges

If you were charged more than once for the same billing period

●

Billing errors

If there was an error in processing your payment

⚠️ Non-Refundable Situations

We generally cannot offer refunds in these situations:

●

After 7 days

Refund requests made more than 7 days after the charge (except for eligible situations above)

●

Used features

If you have actively used Premium or Business features such as creating Signature cards, adding business branding to cards, or exceeding free tier limits

●

Terms violations

If your account was terminated due to violation of our Terms of Service

●

Change of mind

After the 7-day guarantee period

💡 Cancellation vs. Refund

Cancellation and Refund are different:

Cancellation

Stops future billing. You keep Premium or Business access until the end of your current billing period.

Refund

Returns money for a charge. Premium access may be revoked immediately upon refund.

To cancel your subscription without requesting a refund, go to your account settings and select "Cancel Subscription."

💼 Business Subscription: Branding After Cancellation

If you cancel or receive a refund for a Business subscription, please note that cards you have already created and sent will continue to display the business branding (logo and contact information) that was embedded at creation time. This branding cannot be retroactively removed from cards that have already been shared or downloaded. New cards created after cancellation will not include business branding.

📧 How to Request a Refund

To request a refund, please email us at:

support@ecardsphotos.com

Include the following information:

1

Your account email address

2

Date of the charge

3

Reason for the refund request

4

Any relevant details about your experience

⏱️ Processing Time

Once your refund is approved:

1

We will process the refund within 3-5 business days

2

Your bank may take an additional 5-10 business days to credit your account

3

You will receive an email confirmation when the refund is processed

💰 Subscription Pricing Changes

Premium is available at $39.99/year. Business is available at $9.99/month or $7.99/month billed yearly ($95.88/year). If we increase subscription prices, existing subscribers will be notified at least 30 days in advance. You may cancel before the price change takes effect to avoid being charged the new rate.

📧 Contact Us

If you have questions about this Refund Policy, please contact us at:

Email: support@ecardsphotos.com

Location: Ontario, Canada